Shipping Policy

Overview

At ARQQOS, we're committed to getting your comfortable slippers and insoles to you quickly and safely. We ship worldwide and offer flexible delivery options. Orders are processed and shipped from our warehouse in the USA.

Processing & Cut-off Times

Processing Time: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 3:00 PM EST on Fridays will be processed on Monday.

Cut-off Time: Orders must be placed by 3:00 PM EST to ship the same business day. Orders received after 3:00 PM EST will be processed the next business day.

Shipping Rates

Region	Delivery Time	Cost
USA & Canada	3-7 business days	FREE on orders over €50
USA & Canada	3-7 business days	€4.99 on orders under €50
Europe	5-10 business days	€4.99
Rest of World	7-14 business days	€4.99

Free Shipping

Enjoy FREE SHIPPING on all orders over €50 to USA and Canada destinations. This offer applies to standard shipping only and cannot be combined with other promotions.

International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties, taxes, or import fees that are the responsibility of the recipient. These charges are not included in your shipping cost and are determined by your country's customs regulations.

Tracking Your Order

Every order includes a tracking number sent via email within 24 hours of shipment. You can track your package in real-time using your tracking number. Most carriers provide delivery updates via text message or email.

Shipping Carriers

We ship via trusted carriers including USPS, UPS, FedEx, and DHL depending on your location. You'll receive tracking information with your carrier details.

Delivery Timeframes

Delivery times are estimates and are not guaranteed. Factors such as weather, customs clearance for international orders, or carrier delays may affect delivery. We are not responsible for delays beyond our control.

Lost or Damaged Packages

If your tracked package shows as delivered but you haven't received it, contact us within 30 days at support@arqqos.com. We'll investigate with the carrier and work toward a resolution.

If your package arrives damaged, contact us immediately with photos of the damage. We'll arrange a replacement or refund.

Change of Delivery Address

Once an order ships, the address cannot be changed. If you need to update your address, contact us as soon as possible at support@arqqos.com and we'll attempt to contact the carrier.

Undeliverable Addresses

If your package is returned due to an incorrect or incomplete address, you'll be responsible for re-shipping costs to the corrected address.